Old Country Rentals Privacy Commitment

The purpose of this Privacy Policy is to outline the commitment by WEQ Old Country Rentals LP (“Old Country Rentals”) to the proper collection, use and disclosure of the personal information of our customers. Old Country Rentals is committed to striving to meet industry best practices and operating within the letter and spirit of applicable privacy laws.

Who is accountable for customers’ personal information?

Old Country Rentals is responsible for all personal information under our control. Each Old Country Rentals employee and agent (collectively, an “employee”) with access to, or control of, personal information must take appropriate steps to ensure this information is not used for improper purposes.

The Controller of Production Equipment is the designated contact person for all privacy related inquiries and complaints. They can be reached by phone at (604) 945.5004 or by email (privacy@productionequipment.ca).

Why does Old Country Rentals collect personal information?

Old Country Rentals collects personal information primarily for the following purposes:

• to execute customer orders or service requests;
• to better understand customer needs and preferences;
• to develop, enhance or market products and services;
• to monitor, manage, develop and optimize the Old Country Rentals web site; and
• to manage and develop Old Country Rentals’ business and operations, including personnel and employment matters.

Old Country Rentals employees may specify the purpose, or purposes, orally, electronically or in writing, depending on how the information is collected. In situations where the reason for the collection of personal information is obvious, Old Country Rentals may not specify the reason. If the reason for the collection of the information is not specified, the information will only be used for the obvious reason.

Does Old Country Rentals require my consent to collect, use or disclose my personal information?

Old Country Rentals requires customer consent to collect, use or disclose personal information. In a limited number of cases consent to collect and use customers’ personal information will be implied. For example, deliveries require customers to disclose their name, address and phone number so the product can be delivered.

Subject to contractual provisions that require otherwise, customers may withdraw or refuse consent for the collection, use or dissemination of personal information. For Old Country Rentals to comply with such requests it is necessary that Old Country Rentals is given reasonable notice of the request. Should there be any consequences to the withdrawal of consent, customers will be made aware of those consequences.

What personal information does Old Country Rentals collect?

Old Country Rentals will collect personal information for the purposes we have identified and those that are reasonable in the circumstances. Old Country Rentals collects personal information solely for purposes related to its business and does not sell, lease or give information to others.

When products or services are provided by Old Country Rentals we must collect certain kinds of information for the processing of payment, warranty reasons and other forms of customer support. Specifically, Old Country Rentals collects the customer’s name, address and phone number and information on the type of product or service provided. [If customers choose to pay by credit or debit card, Old Country Rentals will collect all of the information necessary for the transaction to be processed.]

Who does Old Country Rentals disclose my personal information to?

Old Country Rentals only discloses information to parties that customers have consented to explicitly or implicitly prior to the disclosure. When information must be disclosed for a transaction to be accomplished, and the reason for the disclosure is not obvious, Old Country Rentals will inform customers that disclosure of their personal information will occur. In situations where it is obvious that third parties will require personal information for the transaction to occur, consent to disclose will be implied. For example, when a customer pays by debit card, consent to inform the customer’s bank of the transaction is implied.

We may also disclose personal information to:

• a person when in Old Country Rentals’ reasonable judgment disclosure is clearly in the interests of the individual and consent cannot be obtained in a timely way;
• a company or individual engaged by us to perform functions on Old Country Rentals’ behalf, such as third party service providers;
• a credit reporting agency;
• the disclosure is necessary in order to collect a debt owed to Old Country Rentals or for Old Country Rentals to repay an individual money owed to them by Old Country Rentals;
• a public authority or agent of a public authority, if in Old Country Rentals’ reasonable judgment it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information; or
• a third party or parties, where the person concerned consents to such disclosure or as required or authorized by law.

How does Old Country Rentals collect personal information?

Old Country Rentals will try to collect personal information from customers directly unless otherwise authorized by the customer or by law.

When products or services are provided by Old Country Rentals employees will ask for the required personal information. The information will be explicitly requested. Customers can refuse to provide this information if they choose. However, it may not be possible for customers to receive a product or service without disclosure of some personal information. If the customer is unable to receive the product or service because of their choice to not disclose personal information, the reason for the necessity of the personal information will be explained.

The Old Country Rentals web site (www.oldcountryrentals.com) collects information about the operating systems, browsers, length of visit and products viewed. This information is collected and used for the improvement of the web site. Old Country Rentals also uses “cookies” to track repeat visitors to the web site. The ability to track repeat visitors allows us to tailor the web site to the needs of that visitor. The information is not used for any purpose other than to make the visit more enjoyable for the customer.

How does Old Country Rentals ensure the accuracy of my personal information?

Old Country Rentals will take all reasonable steps to ensure that personal information in our control is accurate and complete. Customers may request corrections to their personal information. If Old Country Rentals cannot make the requested correction, the applicable Old Country Rentals employee will make a notation of such request and the reason for the rejection on the customer’s file or personal information.

How does Old Country Rentals protect my personal information?

Old Country Rentals will be diligent in protecting personal information in our control against risks of loss, theft, unauthorized access, disclosure, copying, use, modification or destruction by security safeguards that are appropriate to the sensitivity and format of the information.

Security measures include:

• minimum access by employees to customer information;
• data storage with passwords;
• destruction of all personal information when no longer required;
• destruction of all unnecessary documents; and
• the removal of sensitive customer debit and credit card information whenever it is not necessary to facilitate the transaction.

How can customers access their personal information?

Upon written notice from a customer setting forth reasonable proof of their identity, Old Country Rentals will, within 30 days, provide access to the customer’s personal information in our possession. Old Country Rentals will advise customers what the information is being used for and to whom it has been disclosed. Old Country Rentals will notify individuals who request access to their information of the expected fee, if any, for the production of the requested information. A minimal fee may be charged for the production of requested information. Old Country Rentals employees must make every reasonable effort to comply with requests and to respond to each applicant as accurately and completely as reasonably possible.

If Old Country Rentals refuses a customer’s request for information, then the customer will be informed of the reasons for the rejection, the relevant provision of any applicable legislation and resources for redress available.

Who should be contacted if there is a complaint?

In the event a customer has a privacy related complaint, Old Country Rentals employees will inform the customer of the Old Country Rentals privacy contact person. Complaints can be filed in writing or orally with the designated contact person. A complaint must clearly state the reason for the complaint and contain complete particulars of the customer’s contact information.

Old Country Rentals will acknowledge receipt of the complaint, investigate the complaint and notify the customer of the outcome, including any relevant steps taken.

If a complaint has not been resolved to the customer’s satisfaction they may ask for a review of the decision, or seek redress with the applicable Privacy Commissioner.

Privacy Policy Updates

Old Country Rentals reserves the right to change this Privacy Policy from time to time to ensure that it is kept up to date with any changes to business practices or changes to applicable law.